Technical support

In Linux Integral Solutions us orgullece to offer to our clients the best service to him of technical support and we offer three different strategies:

* Tickets de Soporte. Resolution of problems and doubts generally for all our clients. In order to make use of the System of Tickets de Soporte it must count on an account or to create one in the registration page. We suggested to him if it does not know to whom to direct a new ticket selects “the General? option
* In site (in site) by demand. One of our specialized technicians visits the facilities where the service is required (cost per hour of sevicio).
* Support and Monthly Maintenance of Servants. The best option for companies than counts with two or more servants and do not wish to have personnel specialized for the maintenance of the same. The service includes:
  • four visits to the facilities where is equipment1
  • eight hours of telephone support
  • updates of Operating system2
  • migration to a new version of Operating system3
  • endorsement of information according to the needs of client4
  • maintenance of the services of Internet/Intranet that the servants offer
Additional services can be contracted according to the needs of the client. The service is offered under a minimum contract of six months

 

 

NOTES:

  1. Foreign leases imply expenses of transportation that will have to be covered by the client
  2. Operating system supported: Red Hat Enterprise Linux and CentOS
  3. As long as they fulfill note 2
  4. It does not include storage means

Technical support